The Hub Official LLC (doing business as Car Hub, "we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential and is excluded from all third-party data sharing categories.

This Privacy Notice describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://carhubofficial.com/ or any website of ours that links to this Privacy Notice.

Engage with us in other related ways, including any marketing or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, your choices, and the features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with law. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations (like business transfers) with service providers contractually obligated to protect it. This explicitly excludes SMS opt-in data.

How do we keep your information safe? We have organizational and technical security procedures in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.

What are your rights? Depending on your geographical location, applicable privacy laws mean you have certain rights regarding your personal information.

TABLE OF CONTENTS

WHAT INFORMATION DO WE COLLECT?

HOW DO WE PROCESS YOUR INFORMATION?

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

HOW LONG DO WE KEEP YOUR INFORMATION?

HOW DO WE KEEP YOUR INFORMATION SAFE?

DO WE COLLECT INFORMATION FROM MINORS?

WHAT ARE YOUR PRIVACY RIGHTS?

CONTROLS FOR DO-NOT-TRACK FEATURES

DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

DO WE MAKE UPDATES TO THIS NOTICE?

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you provide when you express interest in obtaining information about us or our products and Services, when you schedule appointments, or when you otherwise contact us.

Personal Information Provided by You: Names, phone numbers, email addresses, and communication preferences.

Sensitive Information: We do not process sensitive information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user.

To respond to user inquiries and offer support.

To send administrative information, updates, or changes to our policies.

To fulfill and manage your service requests or booking orders.

To request feedback or evaluate and improve our Services and user experience.

To send you marketing and promotional communications (subject to your explicit preferences).

To protect our Services and monitor against fraud or unauthorized behavior.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason under applicable law, such as with your consent, to comply with laws, or to fulfill our legitimate business interests.

If you are located in Canada, this section applies to you: We may process your information if you have given us specific permission (express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time.

In exceptional cases under applicable law, we may process information without consent (e.g., fraud investigations, court orders, or if a collection is clearly in the interest of an individual and consent cannot be obtained in a timely manner).

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section with third-party service providers.

We may need to share your personal information in the following situations:

Service Providers: We may share your information with third-party vendors who assist in our operations (such as website analytics, payment processing, or customer support). These vendors are contractually obligated to maintain strict confidentiality.

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

CRITICAL SMS DATA EXCLUSION: All of the above sharing and disclosure categories exclude text messaging originator opt-in data and consent. Your mobile information, phone number, and SMS opt-in consent records will not be shared, rented, sold, or traded with any third parties or affiliates for marketing, promotional, or commercial purposes.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or securely isolate it in backup archives until deletion is functionally possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented reasonable and appropriate technical and organizational security protocols designed to safeguard any personal information we process. However, despite our efforts, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk; you should only access our platform within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

By using our Services, you represent that you are at least 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will take immediate measures to deactivate the account and promptly delete such data from our records. If you become aware of any data we have collected from children under 18, please contact us at [email protected].

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your region or state of residence, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account choices at any time.

Text Message Program Terms & Conditions

By explicitly opting into our SMS messaging services, you agree to receive text messages related to our direct services, including appointment reminders, booking details, customer support, and essential transactional updates.

Opt-In & Consent: You will only receive mobile messages if you have explicitly opted in via our website webforms or booking channels. We maintain compliant, timestamped records of all opt-in actions. We strictly comply with the Telephone Consumer Protection Act (TCPA).

Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP" or "UNSUBSCRIBE" to any text message we send. Upon doing so, you will receive a final confirmation message, and no further messages will be sent unless you re-initialize opt-in actions.

Help & Support: You can reply "HELP" at any time for customer support assistance, or reach out directly to our support email address.

Carrier Details: Standard message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and mobile operating systems include a Do-Not-Track ("DNT") feature or privacy setting. At this stage, because no uniform technology standard for recognizing and implementing DNT signals has been legally finalized, we do not currently respond to automated DNT browser signals or tracking preferences.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Texas, Connecticut, Virginia, or other US states with active privacy laws, you have specific rights regarding access, deletion, data portability, and correction of your personal data.

Categories of Personal Information We Collect

The list below shows the categories of personal information collected or maintained within the past twelve (12) months:

Identifiers: Name, contact details, telephone numbers, and email address (Collected exclusively from user disclosure).

California Customer Records Statute: Individual names, contact details, and account records (YES — Retained only as long as the user maintains an active business relation or account with us).

Commercial/Financial Information: No commercial tracking data or financial transaction logs are stored outside of secure third-party payment gateways.

Sensitive Personal Information: NO.

We have not disclosed, shared, or sold any personal data to third parties for a commercial or marketing purpose in the preceding twelve (12) months, and we will maintain this policy moving forward.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant privacy and telecommunication laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this document. If material updates are executed, we will notify you by prominently posting a notice or directly reaching out via email.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this privacy policy, you may email us or contact us by post at:

The Hub Official LLC

Queens, NY 10285

United States

Email: [email protected]

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence, you have the right to request access to the personal information we collect from you, correct inaccuracies, or request total deletion. To exercise these rights, please submit a written request to our contact email address above or initiate a secure digital data subject access request directly through our administrative partner link.